Frequently asked questions

Yes. When you upload your CV, MatchPRO extracts an anonymised profile: your occupation area, skills summary, salary band, work-format preference, and approximate experience. Your name, contact details, employer names, and any other personally identifiable information are never visible to employers — they are structurally absent from the candidate view. We cannot expose you to any employer until you actively grant a reveal.

Completely free. There is no subscription, no trial, and no credit card required for candidates. You can create an AI-powered profile, receive semantic match scores with explainability factors, apply with one click, chat anonymously, and read your match explanation — all at no cost. The optional Seeker Boost (€7 for 7 days of extra visibility) is the only paid feature for job seekers, and it is entirely optional.

Your name, contact details and current employer are not shown in the anonymous profile. You can block a specific company in Settings → Privacy so it cannot be matched with you. We do not show an ‘open to work’ status in the public candidate card, but a rare combination of skills or experience may still be recognisable to someone who already knows your background. Granting a reveal or applying shares your identity with that employer.

An employer who wants your contact details sends a reveal request. You receive a notification and can grant or deny it — no deadline, no pressure. Granting it — or applying to a vacancy (one-click apply), which is an explicit consent act — shares your name, contact details and profile with that employer, and your original CV file if you uploaded one. You can revoke any granted reveal at any time from your Reveals dashboard.

Yes. Any reveal you have granted to a specific employer can be revoked at any time from Dashboard → Reveals. Once revoked, that employer can no longer see your name, contact details or profile, nor download your CV file. What they already saw or downloaded before revocation — a CV file saved to their computer, a copied contact — stays with them; we cannot take it back. But the platform access is cut immediately on revoke.

MatchPRO embeds the semantic meaning of your resume and each published vacancy into a vector space, then finds the closest neighbours. The match score reflects how well the meaning of your background (skills, experience, work format) aligns with the vacancy — not keyword overlap. The only work-format rule is that a vacancy offering relocation is on-site work, so it is not matched with candidates who work only remotely — offering a move never hides candidates who already live nearby — and candidates are only matched within their own occupation group, so a nurse is never ranked against a developer. Salary and location are weighted factors rather than gates: being outside a range lowers the score and the card shows by how much, instead of removing the match silently. Each match comes with an explainability card carrying the factors that were actually compared: Skills fit, Experience fit, Salary fit and Location fit — a factor the vacancy stated nothing about is left out rather than filled with a neutral guess — each with a percentage score and a short explanation. If you did not match a vacancy, the card tells you exactly where the gap is.

A salary range is mandatory on every vacancy posted on MatchPRO — it is enforced at the API level, not an optional field. This serves two purposes: for candidates, it means they always know what a role pays before any contact is made. For employers, it reduces offer-stage walk-aways caused by salary mismatches found late. It also aligns with the EU Pay Transparency Directive 2023/970. You cannot publish a vacancy without a salary range.

Go to Dashboard → Settings → Delete account. Confirming the deletion permanently removes your account, resume, applications, matches, conversations, and all associated data (cascade delete). You can also export a full archive of your data before deleting via Settings → Export my data. Both operations comply with GDPR Article 17 (right to erasure) and Article 20 (data portability). The deletion is irreversible.

The platform UI is available in English, Russian, Ukrainian, Greek, German, Polish, Spanish and Dutch. AI matching and resume analysis work in any language — you can write your resume and vacancy in your native language and matching still works cross-lingually.

No. Your resume and any vacancy text are sent to the AI provider only to compute a match, an explanation, or a draft — never to train, fine-tune, or improve a model. Some of that text is your CV as you wrote it: a parser whose job is to read your job titles has to see them, so we do not claim your details never leave our systems. What we control is where they can surface. Your public card is built from an allow-list that excludes your name, email, phone and CV link; answers an employer gets from the AI are scrubbed of contact details before they are shown; and messages in an anonymous chat are redacted as they are stored. See our Trust page and the Data Protection Impact Assessment for the full technical detail.

No. Your resume page is never indexable — it always carries a noindex directive, so search engines will not list your anonymised profile or, obviously, your identity. Some public, fully anonymised showcase surfaces (like aggregate candidate-pool pages for a profession or city) can be indexed, but they never contain your name, contacts, or any way to identify you individually.

Seeker Boost (€7 for 7 days) raises your profile's visibility position in the employer-facing candidate catalog — more employers see your anonymised profile first. It never changes your match score or explainability factors; matching stays purely on fit. Boost is entirely optional and only affects placement in employer-side lists.

The Agency badge marks staffing and recruitment agencies on the Scale plan. It lets candidates know the employer is acting on behalf of client companies (not a direct employer). The badge is assigned by MatchPRO admins or automatically flagged when agency-pattern activity is detected and confirmed. Managing a second client company requires the Scale plan — this is enforced at the API level.

Employer plans are billed monthly: Free (€0), Start (€49/mo), Business (€119/mo), Scale (€319/mo). Full pricing detail — including the annual option — is on the pricing page, not hidden behind a sales call. Each plan includes a monthly reveal quota (Free: 5, Start: 25, Business: 100, Scale: unlimited). When a candidate responds to your vacancy, the resulting reveal does not count against your quota. If you exhaust your monthly quota, upgrade your plan for a higher allowance or buy a one-off reveal top-up (see below). Stripe processes all payments; you can cancel or switch plans at any time.

You don't have to upgrade to keep going — buy a reveal credit pack from Settings → Billing: 10 reveals for €5, or 50 for €20. Top-up credits are billed once (not a subscription), apply on top of your plan's monthly quota, and never expire. Stripe processes the payment the same way as a subscription checkout.

Yes — Stripe Tax calculates and collects VAT automatically at checkout based on your billing country and, for EU B2B customers, your VAT ID. If you enter a valid VAT number for a company registered in an EU country other than Cyprus, the reverse-charge mechanism applies and no VAT is added to your invoice (you self-account for it locally). Cyprus-based customers are charged Cyprus VAT. Non-EU customers are generally not charged EU VAT.

Go to Settings → Billing → Manage subscription. This opens the Stripe billing portal, where your full billing history, downloadable invoices (with VAT breakdown), and payment method are all available — no need to email us for a copy.

You can cancel or downgrade your plan at any time from Settings → Billing; the change takes effect at the end of the current billing period, and you keep full access until then — no prorated refund for the unused days of a monthly plan. Reveal top-up packs are one-off purchases and are non-refundable once the credits are added to your account, except where required by applicable consumer-protection law. If something went wrong with a charge, contact us — refunds are handled case-by-case.

No. Every plan price is published in full on the pricing page. There are no custom quotes, no per-seat surcharges outside the plan, no InMail-style add-ons, and no auto-renewing CC-required trials. The free plan is free forever. Paid plans are flat monthly (or discounted annual) rates. The only additional purchases are the optional Seeker Boost for candidates and reveal top-up packs for employers — both priced on this page.

MatchPRO works for every profession, not only IT. The catalogue groups vacancies into profession categories — from medicine and IT to hospitality, sales and office work — and the AI matches by the meaning of your specific role, from nurse or ward manager to data engineer. If your profession does not fit a category neatly, it is still matched on your description and skills. The catalogue's category filter shows which ones have open vacancies right now.

AI matching in hiring is classified as high-risk AI under EU AI Act Annex III — high-risk obligations for recruitment systems apply from the date set by the AI Act as amended. MatchPRO is engineered for these requirements: every match provides a deterministic explainability card (skills, experience, salary, location fit — each with a score and reasoning); either party can contest a match decision and trigger human admin review with a full audit trail; the AI provider receives the CV text you submit, as written, to build your profile — other employers and candidates only ever see a profile with contact details removed. We do not yet claim formal conformity-assessment registration — that is a deployment-time step we are preparing. You can read the full detail on our Trust page.

Yes. The Scale plan (€319/mo) includes unlimited vacancies, unlimited reveal requests, unlimited team seats, and multi-company management under one account. This means you can run all your client companies, compare cross-client analytics (including decline-reason breakdowns), and operate with no per-placement quota. The Agency badge is included and signals to candidates that you represent client companies, not a direct employer.

No, and we are honest about that. MatchPRO is a sourcing and consent layer — it sits alongside your existing ATS workflow. It gives you access to passive talent (professionals who would not post a public CV but are present on the platform anonymously) and an anonymous dialogue path that can convert to a placement. It does not replace applicant tracking, offer management, or onboarding tooling.

The Agency badge is visible to candidates before any contact. It signals that the employer is a staffing agency acting on behalf of client companies. Combined with the consent-reveal model — the candidate still controls exactly who sees their identity — the Agency badge actually builds trust: the candidate knows who is contacting them and can make an informed choice. Transparent agency identification reduces the friction that makes candidates wary of recruiter outreach on other platforms.